Terms of Service

Last updated: July 19, 2026

Welcome to Stride Physiotherapy Clinic. By booking an appointment, using our website, or receiving treatment at our clinic, you agree to the following terms.

1. Services

Stride Physiotherapy Clinic provides physiotherapy assessment, treatment, and rehabilitation services delivered by Registered Physiotherapists in accordance with the standards set by the College of Physiotherapists of Ontario.

2. Appointments & Cancellations

• Appointments can be booked online, by phone, or in person.
• We require at least 24 hours notice for cancellations or rescheduling.
• Late cancellations or missed appointments may be subject to a cancellation fee.

3. Payment

Payment is due at the time of service unless direct billing has been arranged with your insurance provider. Fees for treatment, assessments, and products are outlined at the clinic and may change from time to time.

4. Patient Responsibilities

Patients are expected to disclose relevant medical history, follow prescribed home exercise programs, and inform their physiotherapist of any changes in symptoms or condition.

5. Limitation of Liability

While our physiotherapists provide care according to professional standards, physiotherapy outcomes cannot be guaranteed. Stride Physiotherapy Clinic is not liable for outcomes resulting from a patient’s failure to follow recommended treatment plans.

6. Website Use

Content on this website is for informational purposes only and does not constitute medical advice. You may not copy, reproduce, or redistribute website content without written permission.

7. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

8. Changes to Terms

We may update these Terms of Service periodically. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

Privacy Policy

Last updated: July 19, 2026

Stride Physiotherapy Clinic is committed to protecting your personal and personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

• Contact details (name, address, phone number, email)
• Health information (medical history, assessment notes, treatment plans)
• Billing and insurance information
• Website usage data (see our Cookie Policy)

2. How We Use Your Information

Personal health information is used solely to provide assessment, treatment, and continuity of care, to process billing and insurance claims, and to communicate appointment reminders. We do not sell or rent your personal information to third parties.

3. Disclosure of Information

We only disclose personal health information with your consent, except where required or permitted by law — for example, to other regulated health professionals involved in your care, or when required by a court order or public health authority.

4. Storage & Security

Records are stored securely in PHIPA-compliant electronic health record systems with restricted, role-based access, password protection, and audit logging. Physical records are kept in locked storage.

5. Retention & Disposal

Health records are retained for the period required under Ontario regulation and securely disposed of thereafter using confidential shredding or secure electronic deletion.

6. Your Rights

• Request access to your personal health information
• Request correction of inaccurate information
• Withdraw consent for certain uses or disclosures (subject to legal exceptions)
• File a complaint with our Privacy Officer or the Information and Privacy Commissioner of Ontario

7. Contact Our Privacy Officer

For privacy-related questions or concerns, contact our designated Privacy Officer at privacy@stridephysio.ca.

Cookie Policy

Last updated: July 19, 2026

This Cookie Policy explains how Stride Physiotherapy Clinic uses cookies and similar tracking technologies on our website, in compliance with PIPEDA and applicable provincial privacy laws.

1. What Are Cookies

Cookies are small text files stored on your device that help our website function properly and allow us to understand how visitors use our site.

2. Types of Cookies We Use

• Essential cookies: Required for core website functionality, such as online booking forms.
• Analytics cookies: Help us understand website traffic and improve user experience (e.g., Google Analytics).
• Preference cookies: Remember your settings, such as language or accessibility choices.
• Marketing cookies: Used only with your explicit consent to deliver relevant content or offers.

3. Your Consent

Non-essential cookies are only activated after you provide consent through our cookie banner. You can accept or decline categories individually, and refusing cookies is as easy as accepting them.

4. Managing Cookies

You can change or withdraw your cookie preferences at any time using the preference link in our website footer, or by adjusting your browser settings to block or delete cookies.

5. Third-Party Cookies

Some cookies are placed by third-party services we use, such as analytics or scheduling providers. These third parties have their own privacy practices, which we encourage you to review.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Updates will be posted on this page with a revised date.